Return & Refund Policy

Last updated: September 2, 2026

Most PaintMySoul products are customized, personalized, or made to order from the photos and instructions you provide. Please review this policy before placing your order.

1. Customized and Personalized Products

Because customized products are created specifically for you, they are generally final sale once work has begun. We do not accept returns, exchanges, or refunds for a change of mind, an incorrect size or option selected by the customer, or dissatisfaction that could have been addressed during the proof stage.

2. Cancellations

If you need to cancel, email support@paintmysoul.com as soon as possible. A full refund may be available only if work has not started. Once a draft, proof, painting, sculpture, engraving, or other customized work has begun, cancellation is no longer guaranteed.

3. Proofs, Revisions, and Approval

• Where a proof is offered, we send it to the email address used for the order.
• You may request unlimited revisions based on the original photos and instructions submitted with the order.
• Changing the source photo, adding new subjects, or requesting a new creative direction may require an additional fee.
• Please reply within 48 hours after a proof is sent. If we do not receive a revision request within that period, the proof may be treated as approved so final production or delivery can continue.
• After written approval, auto-approval, shipment, or delivery of the final digital file, the customized order is final except where the item is damaged, incorrect, or materially different from the approved proof.

4. Damaged, Incorrect, or Materially Different Items

If an item arrives damaged, you receive the wrong item, or the finished item is materially different from the approved proof, email support@paintmysoul.com within 48 hours of delivery. Include your order number, clear photos of the item, and photos of the packaging where relevant.

After review, we may offer a replacement, repair, re-creation, or refund as appropriate. PaintMySoul covers reasonable replacement or return costs when the issue was caused by our error or shipping damage.

5. Authorized Returns

Do not send an item back without contacting us first. If a return is approved, we will provide the return instructions and return address. Unauthorized returns may not be accepted. Items must be returned in the condition requested in the authorization.

6. Refund Processing

Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

7. Contact

Questions about a cancellation, revision, return, or refund should be sent to support@paintmysoul.com.